At Gooseberry AI Productions, we value the trust and satisfaction of our clients, partners, and users. We understand that, at times, concerns or grievances may arise regarding our services, content, or website. This Grievance Redressal Mechanism sets out how individuals can raise their concerns with us and how we will address them in a fair, transparent, and timely manner.
1. Purpose of This Mechanism
The objective of this policy is to provide a clear process for addressing any complaints or grievances related to:
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The quality or delivery of our creative services (film production, video ads, or other projects).
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Content shared on our website or social media platforms.
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Compliance with our policies, including privacy, refunds, accessibility, or advertising disclosures.
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Any other issues that may impact the rights or interests of our clients, visitors, or stakeholders.
We are committed to resolving all grievances in a professional and respectful manner.
2. How to File a Grievance
If you have a grievance, you may contact us through the following channels:
📧 Email: hello@gooseberryaiproductions.com
📞 Phone: +601111750047 / +918147449608
📍 Address: PREMISES NO 11 KUVEMPU NAGAR 1ST MAIN ROAD, NEW GUDDADAHALLI, BENGALURU URBAN, KARNATAKA 560026
Please include the following details when submitting your grievance:
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Your full name and contact details.
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A clear description of the issue or concern.
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Any relevant supporting documents or evidence.
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The date the issue occurred.
Providing complete details will help us address your grievance faster.
3. Grievance Officer
In accordance with Indian legal requirements, we have appointed a Grievance Officer who will be responsible for addressing complaints and concerns.
👤 Name: Anwar Rizwan
📌 Designation: Co-founder & Managing Partner
📧 Email: hello@gooseberryaiproductions.com
The Grievance Officer will acknowledge your complaint, investigate the matter, and work with you towards a resolution.
4. Timeline for Response
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Acknowledgement: We will acknowledge your grievance within 48 hours of receiving it.
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Resolution: We aim to resolve most complaints within 30 days, depending on the complexity of the issue.
If additional time is required, we will inform you about the delay and provide regular updates on the progress.
5. Confidentiality and Fairness
All grievances will be handled confidentially. We will not share your details with any third party except as required by law. Our approach will always be neutral, ensuring that all parties are heard fairly.
6. Escalation
If you are not satisfied with the resolution provided, you may escalate the matter in writing to senior management within Gooseberry AI Productions. We will make every effort to provide a final resolution at the earliest.
7. Continuous Improvement
We view grievances as opportunities to improve our services and processes. Every complaint will be reviewed not only for resolution but also to identify ways to prevent similar issues in the future.